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Help Center

Brands & Makers

Brands & Makers

Learn more about shipping orders, contacting retailers, getting paid, and more.

General functionning

Why should I join Ankorstore ? What are the advantages for a brand ?

How can I register on the platform ?

How much does Ankorstore cost for a brand?

Do I have to sign a contract with Ankorstore ?

From which country can I register to the platform?

How can I increase my visibility on the platform ?

My application was not accepted. What are the criteria to sell on Ankorstore ?

I want to change the email address linked to my account or add a new one, is it possible ?

How can I see my page in different languages ?

How do I invite my prospects on Ankorstore ? What is the LIFT program ?

How to setup the Ankorstore Widget

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Payment & Invoice

I don't understand your commission system, can you explain ?

There is a mistake with the commission of a historical client, how to proceed ?

How do I receive my payments?

You say you guarantee payment, what does that mean in concrete terms ?

I still haven't received payment for my order, when will I get paid ?

How does billing work at Ankorstore ?

Where can I find my invoices ?

Can I have an extract of all my invoices ?

How do I record the sale made on Ankorstore in my accounting ? What should I enter in my accounting ?

Can I have an extract of all my accounting ?

How is the billing done and how is the VAT applied on an international sale ?

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Order Managenement

What shipping options are available with Ankorstore?

How do I benefit from shipping with Ankorstore (UPS)?

I would like to drop off my package at a relay point, is this possible ?

UPS did not show up at the scheduled pick-up time, what can I do ?

I made a mistake in the weight and size of the package, what can I do?

I only have one label for two packages, how can I fix this ?

The shipping address is no longer correct, how can I change it ?

The delivery address is no longer correct, how can I change it ?

How do add or remove an item from an order?

The order has been sent but the status has not been changed, what can I do ?

How do we know that we received an order ?

Can I have an extract of my orders ?

How do I accept or cancel an order?

Who takes care of the returns ? Will retailers be able to return their products ?

How do I ship between UK and EU?

I have to deliver a package to Switzerland, what are the formalities ?

How are customs fees applied on an international sale?

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Online shop management

I want to change the information about my brand (description, distributors, name, etc.), how can I do it?

I want to change the photos of my brand online (banner, logo, 4 thumbnails, etc.), how can I do it ?

The 4 thumbnails do not suit me, how can I change them ?

How is my online shop translated ?

Who is in charge of creating and modifying my online shop ?

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Products management

Can I apply discounts on my products ?

I want to modify my products already online (price, photos, description etc.), how do I do it ?

I want to add new products online, how can I do it ?

I want to make a product unavailable "out of stock" or available "in stock", how do I do it?

How do I change the order of my products in my catalog ?

Can I manage my inventory by setting a minimum or maximum ?

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