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Help Center

Brands & Makers

Brands & Makers

Learn more about shipping orders, contacting retailers, getting paid, and more.

General functionning

Why should I join Ankorstore ? What are the advantages for a brand ?

How can I register on the platform ?

How much does Ankorstore cost for a brand?

Do I have to sign a contract with Ankorstore ?

From which country can I register to the platform?

How can I increase my visibility on the platform ?

My application was not accepted. What are the criteria to sell on Ankorstore ?

I want to change the email address linked to my account or add a new one, is it possible ?

How can I see my page in different languages?

What is the Lift program, Ankorstore’s referral system?

How do I invite contacts on My Network?

How to share your personal referral page with retailers?

How to setup the Ankorstore Widget?

Which products won’t be allowed on Ankorstore?

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Payment & Invoice

I don't understand your commission system, can you explain ?

There is a mistake with the commission of a historical client, how to proceed ?

How do I receive my payments?

You say you guarantee payment, what does that mean in concrete terms ?

I still haven't received payment for my order, when will I get paid ?

How does billing work at Ankorstore ?

Where can I find my invoices?

Can I have an extract of all my invoices ?

How do I record the sale made on Ankorstore in my accounting? What should I enter in my accounting?

Can I have an extract of all my accounting ?

How is the billing done and how is the VAT applied on an international sale ?

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Order Managenement

What shipping options are available with Ankorstore?

How do I benefit from shipping with Ankorstore (UPS)?

Is it possible to drop off my package at a relay point?

UPS did not show up at the scheduled pick-up time, what can I do?

Alcohol shipping guide

I made a mistake in the weight and size of the package, what can I do?

I only have one label for two packages, how can I fix this?

The shipping address is no longer correct, how can I change it?

The delivery address is no longer correct, how can I change it?

How do I add an item to/ remove an item from the order?

What do I do if an order has been dispatched but the status has not changed?

How do we know that we received an order?

Can I have an extract of my orders?

How do I accept or cancel an order?

Who takes care of the returns? Will retailers be able to return their products?

How do I ship between UK and EU?

I have to deliver a package to Switzerland, what are the formalities?

General invoice requirements

Excise duties guidelines

How do I change the shipping lead time of my orders?

Packaging requirements

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Online shop management

I want to change the information about my brand (description, distributors, name, etc.), how can I do it?

I want to change the photos of my brand online (banner, logo, 4 thumbnails, etc.), how can I do it ?

The 4 thumbnails do not suit me, how can I change them ?

How is my online shop translated ?

Who is in charge of creating and modifying my online shop ?

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Products management

How do I add products with options and variations to my online shop?

Can I apply discounts on my products?

I want to modify my products already online (price, photos, description etc.), how do I do it ?

I want to add new products online, how can I do it ?

I want to make a product unavailable "out of stock" or available "in stock", how do I do it?

How do I change the order of my products in my catalog ?

Can I manage my inventory by setting a minimum or maximum ?

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How to become become successful on Ankorstore

How to achieve your full potential with Ankorstore?

Bring in the customer base you built traditionally to unleash the full potential of your network

Understand your customers better and improve your restock & conversion rate with the Ankorstore CRM tool

Strive to deliver on your time-to-ship pledge

Use the Ankorstore Lift programme to reach out to your customers

Optimise your Product Names and Descriptions

Manage your catalogue to keep it up-to-date and appealing

Leverage Ankorstore tools to increase your portfolio of customers directly in Ankorstore

Be accommodating to your retailers in cases of unforeseen circumstances

Remain responsive to help our Customer Service

Answer retailers, follow-up on questions and reach out to them if needed

Provide the best shipping experience to your customers

Enforce ‘0 default’ in orders delivered to customers

Share a compelling and engaging brand story (recommended length of 800 characters)

Be active on social media to increase organic visibility

Display quality content that provides the best image of your products

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