My order has arrived incomplete or damaged, what should I do ?

Please note: You have 6 days after the date of reception to make a complaint in your personnal space. After this time, your order will be automatically validated as received by our systems.

If you receive your order with missing or damaged products, we invite you to report it directly in your personnal space. This will automatically generate a request to our support team, who will do their best to offer you an appropriate solution as soon as possible.

If your order has already been validated, we invite you to fill in this form, under the heading "Incomplete or damaged order". Please indicate the order number and the missing/damaged references. We will do our best to find an appropriate solution for you.