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Help Center

Resellers

Resellers

Learn more about your orders, contacting brands, reporting issues, and more.

Brexit

General functioning

About Ankorstore

Do I have to sign a contract with Ankorstore ?

What is the benefit for a retailer to buy on Ankorstore rather than directly from the brand ?

Who can buy on Ankorstore ?

How much does it cost to buy on Ankorstore ?

What is the minimum order amount ?

How are shipping fees applied ?

I want to change the name of my store, how can I do it ?

How can I sponsor a brand ?

In which countries can I purchase from Ankorstore ?

Do prices include VAT ?

I can't access wholesale prices

Dropshipping: Is it allowed on Ankorstore ?

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Payment & Invoice

What are the payment methods available and authorised ?

NET-60 or 30 Payment Terms: How does it work ?

I don't want to pay in 60 days, I prefer to pay directly

I don't have access to NET-60 payment, why is that so ?

How to make a SEPA transfer ?

How does billing work at Ankorstore ?

Where can I find my invoices ?

I can't find my promo code on my invoice, what should I do ?

How is VAT calculated on my invoice ?

How is the billing done and how is the VAT applied on an international sale ?

I'm not able to input my VAT number in Switzerland

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Order Managenement

How can I track my order once it has been shipped ?

Can I send back a product ?

I want to cancel my order, is it possible ?

I want to edit my order, is it possible ?

What is the lead time to receive products ?

My order has arrived incomplete or damaged, what should I do ?

Who ships the order ?

How are the shipping fees applied ?

I want to change the delivery address of my order, what can I do ?

Who pays for customs fees on an international sale ?

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