UPS did not show up at the scheduled pick-up time, what can I do?

UPS may be delayed in collecting your shipment and we apologise in advance for the inconvenience.

In case pick-up is delayed, please fill out this form - select the topic "Order preparation issue" and include the respective order number. We will liaise with UPS to understand the reason for the delay, to avoid this situation in the future, but most importantly to plan a new pick-up slot for you.