My order still hasn't arrived, what should I do ?
Products sold on Ankorstore are ready to ship. However, there may be occasions in which you experience delays with regards to handling and shipping time.
The lead time depends on the location of brands and retailers. It can vary from 3 days to 2 weeks, maximum. An additional delay may apply when you order from a brand outside the EU due to customs clearance or vice versa.
If you experience an abnormally long delay on one of your orders, please report it to us by filling in this form, under the heading "Delivery time". Our team will get back to you with the necessary information as soon as possible.