Everything about invoices
Your invoice is available once your order has been received and validated. It is then directly available in your personnal space > Invoice & Payment.
Without validation of the reception of an order in your space, you will only have access to the proforma invoice.
To validate an order, please go to your personal space > Order, and click on the order concerned. You will then be able to accept it and generate the final invoice.
Please note: you have 6 days to indicate a problem with an order. After this period, it will be automatically validated by our system.
If you have received the goods but can't see the invoice under your account (the status of the order is still in progress), please fill in this form, under the heading "Invoice & Payment", and we will come back to you with more information. This is mainly due to partial deliveries, different quantities when the brands is out of stock, or litigations when the goods are damaged or missing. Our team manages all the discrepancies and can then create your final invoice.
Moreover, you should know that the invoice containing the promo code and the shipping costs is only available once all the orders linked to the global payment have been validated.
What to know more about billing? Please check this article.